Terms of Service

1. The service

RingMay lets you design AI phone agents as call flows on a visual canvas, test them in Preview, connect phone numbers to them, and review the calls they answer. We may improve and change the service over time; we will tell you before we remove something important.

2. Your account

• Give accurate details and keep your password safe. You are responsible for what happens in your account.
• Tell us straight away if you think someone else has used your account.
• RingMay is for businesses. Anyone who uses it for your business must be at least 18 and allowed to accept these terms for you.

3. Your flows and information

You keep ownership of what you create in RingMay: your flows, instructions and the information in your calls. You let us store and process it only as needed to provide RingMay to you, as described in our Privacy Policy.

4. Your responsibilities for calls

Your agent speaks for your business. You are responsible for:

• Telling callers that they are speaking with an AI agent, and about any recording, where the law requires it.
• Following the laws that apply to your calls, including privacy, consumer protection and telemarketing rules, in every place you take calls from.
• What your flows instruct the agent to say and do, and the web addresses your API Request steps send information to.
• Not using RingMay for spam, harassment, deception, unlawful calls, or calls to emergency services. A RingMay agent is not a substitute for emergency services.

5. AI answers

Your agent’s replies and Build with AI’s suggestions are produced by AI, following your flow. AI can make mistakes. Test your flows in Preview before you publish them, and review your calls. Build with AI only changes a flow after you review and apply its suggestion.

6. Phone numbers

Phone numbers used with RingMay are held in RingMay’s phone account with our telephone provider and connected to your workspace. While a number is connected, only your workspace’s published flow answers it. [To be completed: what happens to a number when you disconnect it or close your account, and whether numbers can be moved to another provider.]

7. Fees

[To be completed: plans, prices, billing and taxes.] Refunds are covered by our Refund Policy.

8. Availability

We work to keep RingMay available and your information safe, but we can’t promise that it will always be available or free of errors. Calls also depend on telephone networks and other providers outside our control. [To be completed: any service level commitment.]

9. Suspension and ending

You can stop using RingMay and close your account at any time. We may suspend or close an account that breaks these terms or puts callers, other customers or RingMay at risk; where we can, we will tell you first and give you the chance to fix it. [To be completed: notice periods and how you can get a copy of your data when an account closes.]

10. Liability

[To be completed by counsel: warranties, limitation of liability and indemnities.]

11. Governing law

[To be completed: the law that governs these terms and where disputes are heard.]

12. The RingMay Android app

The RingMay app for Android lets you call people by their RingMay number and call AI specialists. If you use it, these terms apply to you as a person using the app, together with Google Play’s terms. Specialists are AI: they give general information, not professional medical, legal or other advice, and they are not a substitute for emergency services. [To be completed: minimum age for the app, and any limits on free call time or paid features.]

13. Changes and contact

If we change these terms, we will update the date above and tell you before important changes take effect. Questions about these terms: support@vxtory.com.